Digital Grief Support FAQs: Product Guides, Download Help & Troubleshooting
🕊️ About Our Resources
Q: Are your grief guides religious?
No. Our resources are designed to be inclusive—they focus on emotional support, not spiritual doctrine. You’re welcome to incorporate your own beliefs.
Q: Can I edit the printables (e.g., journals, memorial cards)?
All digital template files are PDFs or editable in free tools like Canva. We want you to personalize them to honor your unique story. PDF eBooks are not editable.
Q. Are these resources for sudden loss only?
While inspired by sudden loss, our tools (like journals and checklists) can support any type of grief. We’ll always note if a guide is situation-specific.
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📦 Orders & Delivery
Q: How do I access my digital purchase?
After checkout, you’ll receive an instant download link via email. Check your spam folder, or contact us for help.
Q: Do you send digital products internationally?
Yes! All digital files and templates have zero shipping fee.
Q: What’s your refund policy?
Due to the digital nature of most products, we don’t offer refunds—but if you’re unsatisfied, email us. We’ll make it right.
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💌 Support & Community
Q: Can I share my story with you?
Absolutely. We read every email (though we can’t always reply). Your words matter. Keep an eye out for supportive blog post or share your story [here].
Q. Do you offer 1-on-1 grief support?
We’re not therapists, but our blog and free guides share coping strategies. For professional help, we recommend grief counseling directories.
Q: How can I support a grieving friend?
See our How to Help When Loss is Sudden guide to let them know they’re not alone or gift them with our Year of Firsts Milestone Tracker to let them know you are thinking of them.
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🌱 For Those in Crisis
Q: I’m struggling to cope. Where can I find immediate help?
You are not alone. Here are free, confidential resources:
Free Support Resources
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✨ Final Note
Have a question we didn’t answer? Email us at foreverdhian@hotmail.com. We aim to respond within 48 hours—with care, never canned replies.